FREQUENTLY ASKED QUESTIONS

If you have a question which we have not answered below, please feel free to contact us by email at the bottom of the page, or call us on 9312 3456

If you have any general questions about what physiotherapy is and whether physio is right for you, please follow the link to the Australian Physiotherapy Association website here.

Frequently asked questions

Do I need a Doctor's referral?


No you don't. The only times you may need a GP referral is if you have an Enhanced Primary Care (EPC) plan or if you are seeing Baseline Physio in relation to an open Worker's Compensation case, Motor Vehical Claim, or Department of Veteran's Affairs (DVA). Please be aware that if you claiming under EPC you will need to pay in full during the session. We will then provide an invoice that you can take into Medicare, who will reimburse you.




What do I wear?


Ideally, you'd be able to move freely and easily in the session you have booked. It may be beneficial for the physio to expose the painful area as well, so you should consider this when attending your session.




When and how do I pay?


You will be asked to pay on the day at the end of the treatment session. If you have private health cover this card will be swiped first to immediately claim your health fund's rebate. You will then be able to pay the gap using either card, or by paying in cash.




Can you send me for a scan?


Physios are able to refer for some scans such as XRays or MRI's, but referral to a GP is required in order to gain scans such as an Ultrasound. Your physio will be able to determine whether a scan is appropriate, and what scan is best to get.




What if I need to cancel my appointment?


Baseline understands that unforeseen circumstances might mean that you are unable to attend your booked appointment. We ask that you make every effort to let us know if you cannot attend. We often are quite understanding in these situations, but please be aware that multiple late cancellations or non-attendances may mean we charge you in full for your appointment.




How do I get to the practice location?


Baseline Physiotherapy is located south of the river in Perth, in the suburb of North Lake. It is just behind Murdoch University. If you drive down Farrington Road you can turn onto Bibra Drive at the lights. From there, just park in the spacious car park and wander in. If you don't know where to go one of the friendly staff members at the front desk with be happy to help you!





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LOCATION

CONTACT

         

          Inside Lakeside Rec Centre

          Bibra Dr, North Lake 6163

          admin@baselinephysio.com.au

         

          6558 1856

Opening Hours:

Mon - Fri: 7:30am - 7pm 

​​Saturday: 8am - 12pm ​

Sunday: Closed

© 2018 Baseline Physiotherapy.